Social Security offices nationwide will now be open to the public on Wednesday afternoons.
Andrew Saul, commissioner of Social Security announced the new change. “I don’t want anyone to come to our office at 2:30 on a Wednesday only to find our doors closed,” said Commissioner Saul.
Previously, field offices were generally open to the public from 9 a.m. to noon on Wednesdays. Beginning this month, offices will remain open until 4 p.m. every day.
In another move to improve service to the public, Saul announced that the agency is hiring 1,100 front line employees to provide service on the agency’s national 800 number and in its processing centers. The agency is currently bringing onboard 100 new processing center employees and approximately 500 new tele-service representatives for the 800 number. An additional 500 hires for the 800 number will occur later in 2020.
“Improving service is my top priority,” said Saul. “Increasing full public service hours at our nationwide network of more than 1,200 field offices is the right thing to do and will provide additional access,” he said.
Saul said, “The hiring of a thousand new employees to provide service through our national 800 number and an additional 100 hires to process people’s Social Security benefits at our processing centers around the country are steps in the right direction in our mission to greatly improve the service we provide.”
