By HEATHER WALTERS
The S.C. Department of Social Services (DSS) is launching a new online portal that will help state residents better manage their child-support.
Starting on Monday, March 29th, anyone who is paying court-mandated child support or anyone who is receiving child support payments can manage their cases through a customer service-based online portal. The new portal can be found at the DSS Web site, at https://dss.sc.gov/child-support.
“This system is a new means of customer service, and does not replace any existing system,” said Will Batchelor, a spokesman for the S.C. Department of Social Services.
The new portal will allow users to check on their cases virtually, 24 hours a day, seven days a week.
“That means questions that users might ordinarily have to call or visit a local DSS office for, can now usually be answered by simply creating an account and logging on,” he said, in a written statement.
In Colleton County, there are currently 2,309 active child support cases, according to information provided by Batchelor.
After creating an account on the new system, users can view payment information, see information on upcoming hearings and update their personal information.
Parents can also make online payments, print and save copies of their payment histories and access applications for services.
There is also a glossary of commonly-used child support terminology to help educate residents on the child-support process.
“Customer service is extremely important to DSS and the Child Support Services Division,” said Tim Mose, executive director of the state’s DSS Child Support Services Division. “To give our customers the access that they need, and that our current technology allows, we have created a Client Portal that will answer just about any question about their cases – from payments made and payment history, to upcoming hearings.”
New users to the portal will have to first verify their identity and create a User ID and password. Then, information on their child support cases will be available for viewing.